Question 1

Arrival & Departure

Accepted Answer

Check-in is possible from 3:00 PM, and check-out is by 10:00 AM. Earlier or later times are available upon request.

Question 2

Cancellation policy

Accepted Answer

3 months to 1 month before arrival: 40% of the total amount1 month to 7 days before arrival: 80% of the total amountIn the last week before arrival: 90% of the total amountIn case of late arrival or early departure, the entire booked stay will be charged.

Question 3

Is breakfast included in the price?

Accepted Answer

Breakfast is included in our rooms. Guests staying in apartments are welcome to add it – even spontaneously upon arrival.

Question 4

Is there parking available?

Accepted Answer

Yes, free parking is available directly at the guesthouse.

Question 5

Is there Wi-Fi?

Accepted Answer

Of course – our Wi-Fi is free and available throughout the hotel.

Question 6

Are pets allowed?

Accepted Answer

Pets are allowed on request.

Question 7

How far is it to the ski area / the nearest cable car?

Accepted Answer

The nearest cable car is about a 15-minute walk away. We're happy to give you local tips for activities and excursions.

Question 8

Which payment methods are accepted?

Accepted Answer

Payment is by cash only. Alternatively, you can transfer the entire price of your stay directly upon booking.

Question 9

Are there extra beds or children's beds?

Accepted Answer

We are happy to provide an extra bed or baby cot upon request.

Question 10

Is smoking allowed?

Accepted Answer

All rooms and apartments are non-smoking. Smoking is permitted on the balcony.

Question 11

Can I drop off my luggage earlier or pick it up later?

Accepted Answer

Yes – we are happy to store your luggage if you arrive before check-in or want to do something after check-out.

Question 12

Is final cleaning included in the apartment price?

Accepted Answer

YES the final cleaning is included in the price.

Question 13

Is there an electric charging station for my car?

Accepted Answer

Unfortunately not, but there is a well-developed charging infrastructure in our community.

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FAQ

FAQ